Our Policies

We want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

display of half moon silks

Store Policies

Payment

 

We accept payment via PayPal and all major credit and debit cards.  Please select your preference at checkout.

Shipping

 

Processing time: 

Orders are processed within 1-3 business days

We ship using USPS first class or priority mail with insurance and tracking.

Estimated shipping times:  

Continental USA: 5-7 business days 

International shipping: 10-15 business days

We will do our best to meet these shipping estimates, but cannot guarantee them.  Actual delivery time will depend on the shipping method you choose, weather, and national events.

 

Customs and Import Taxes:

Buyers are responsible, by law, for any customs and import taxes that may apply. I am not responsible for delays due to customs.

 

Buyer Responsibility:

Please double check your address.  I will ship to the address listed on the order.  If you don’t receive your item, and it is marked as delivered by the tracking system, it will be your responsibility to reach out to the shipper.  If you require me to ship to a different address, please make sure I know this before processing your order.  

Returns

 

I'm sure you will love your new hand made piece of art! 

If for any reason you are not fully satisfied please contact me within 5 days of your having received the package. 

We will accept returns on items that are in brand new unused condition within 10 days of receipt.

You will be responsible for return shipping.  For your protection, I recommend that you choose a tracking included shipping method to ensure the safety of your shipment.  I am not responsible for lost packages.  Please use as much packing material as necessary to secure the item so it does not shift around in the package. 

Please contact us to start a return.

Damage

Information regarding care of each item and fragility of the materials is provided before purchase in the FAQs section of each collection page.  Silks FAQs  |  Leather FAQs  

If you receive your item and find any damage that might have been caused in the shipment process, please notify us immediately. In an email message to us at feathertreeshop@gmail.com,  you must include clear photos of the damage to the product and package. Please  provide the best contact information so we may reply. If we determine that the damage was caused by the shipping process, we will contact the shipping company for refund of shipping costs/insurance.

Website Policies

Privacy Policy

 

Wix, the platform that hosts this website, uses cookies to collect data about visitors' page visits, bounce rate, conversions and popular content on the website.  All this data is pseudonymized (your name is removed) and we will never use the collected data to identify individual users or to match it with additional information on an individual user.  Each visitor has control over the cookies placement.  You can control and/or delete cookies as you wish by checking your browser settings on each device - for details, see aboutcookies.org.

 

We may also use Wix to communicate with you through social media posts and special events, and thus may collect personal information.  By filling out a contact form or subscription form, you consent to the information provided to be used for the purpose designated by you, and if at any time you wish to have your contact information removed, contact us.

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In any of these programs and situations, your data will be:

  • Accurate and kept up-to-date based on information you provide,

  • Collected fairly and for lawful purposes only,

  • Processed by us within legal and moral boundaries.

We just want to stay in touch!

If you have any questions, or need further information, please contact us.

 

 

Purchase Privacy and Security

 

Wix provides extra services that allow us to manage various aspects of our businesses online: client management and payment collection services.  In order to provide these services, we may be required to collect basic identification information including your name, company name, address, phone number and email address.

 

When purchasing products or services we offer through the Wix Stores feature on our website, we may be required to collect additional financial information such as billing name, billing address and relevant billing information.

 

The Wix Stores checkout process is secured by HTTPS / TLS encryption and it is safe for you to purchase from any Wix site. TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.
 

Additionally, Wix Stores only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).
 

​Square, our payment gateway/processor, will function similarly as we may need to collect your information to process transactions and communicate order statuses: your name, address, phone number, email address, and relevant billing information.

If you are uncomfortable or unable to use an online form of payment, please contact us.

 

Respect

 

We at Feather Tree believe in equality and will not tolerate discrimination on grounds of gender, gender identity, marital status, sexual orientation, race, color, nationality, religion, age, disability, working pattern, or political beliefs – or any other grounds.